This is a plain-English summary of section 15 (Returns, refunds and faulty goods) of our Terms and Conditions. It does not give you any separate rights or place any separate restrictions on you. Where there is any inconsistency between this page and the Terms and Conditions, the Terms and Conditions apply.
If something is wrong with your food
If your food is faulty, damaged, unsafe or not as described, contact us promptly. We will give you the remedy that consumer law requires, which may be a replacement, a price reduction or a refund.
If you change your mind
If you change your mind about a delivered one-off order or subscription order, tell us within 14 days of delivery. If the bag is unopened, we will tell you how to return it, and you then have a further 14 days to send it back. We will refund the price and any standard delivery charge you paid, subject to the law.
Once sealed food packaging has been opened, we may be unable to take it back for change-of-mind reasons where the statutory health or hygiene exception applies. This does not limit your rights if the food is faulty, damaged, unsafe or not as described.
If your order has not been sent yet
If you cancel an order before it has been dispatched or otherwise supplied, and no amount is properly due, we will refund any payment already taken.
How refunds are paid
Refunds are made to your original payment method within the period required by law.
Stopping future subscription deliveries
Cancelling a subscription is covered by section 14 of the Terms and Conditions. You can cancel at any time in your account.
Contact us
Email help@bestfriendclub.co.uk or call 020 7131 9234, 9am to 5pm, Monday to Friday.
